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Payment Policy

Payment Policy

Credit Cards & Debit Cards

We accept MasterCard, Visa, American Express and Discover. Simply follow the checkout process and enter your credit card information as requested. Your credit card is charged at the time of purchase. We only accept debit cards with the Visa or MasterCard logo. This transaction will be processed just like a credit card. You will not be required to enter your PIN number.

Pre-authorizations

This is not a charge — it is a pre-authorization. Pre-authorizations are only used to confirm that a card is valid before we attempt to charge the full order amount. These pre-authorizations are automatically voided immediately after they process. Sometimes it might take a few business days for voided transactions to fall completely off your credit or debit card account.

Payment Timing

For stocking items (products we keep in our warehouse), your card will be charged when the item ships. Stocking items on backorder will not be charged until they are back in stock and ready to ship. Dropship items (products that ship directly from the manufacturer), whether in stock or on backorder, are charged immediately at the time of purchase. For all stocking items (whether shipping immediately or on backorder), a temporary pre-authorization will be placed to verify the card. This is not a charge and will typically disappear within 2–3 business days, depending on your financial institution.

Backorders

If you order an item that is temporarily unavailable from the manufacturer, you will receive an email notice about your backorder with an estimated shipping date. If you are not interested in waiting, please contact us. We will be happy to recommend an alternative style or simply refund your purchase. As always, we are happy to help!

Store Credit

All store credit issued by Workboots.com will have an expiration date of one year from the date of issuance. Any unused store credit remaining after one year will expire and become void.

Declined Payments

If your card is declined, you will receive an error message. Your card will not be charged, and no order will be processed. There may be a pending transaction on your account until your card-issuing bank removes the authorization, which usually happens within 2–5 business days. Your card may be declined for the following reasons:

  • General decline — Usually caused by insufficient funds or a credit-limit issue. Contact your card-issuing bank for further details.
  • AVS (Address Verification System) mismatch — The billing address entered during checkout does not match the address associated with your credit card billing statement.
  • Card code mismatch — The 3–4 digit CVV2/CVC2/CID code on the back of your card (or front for AMEX) does not match what was entered during checkout.

Having trouble checking out? Contact us — we're happy to help.

Prepaid Credit or Gift Cards

If you are using a Visa, MasterCard or American Express pre-paid credit or gift card, register the card by calling the card-issuing bank. During the checkout process, be sure the billing address matches the address used when registering the card. If there is an address mismatch, the transaction will be declined and a hold may be placed on your card. Please contact the card-issuing bank if this occurs.

Purchase Orders

Purchase orders can be submitted via mail or email. Please do not submit credit card information through email, as it is not a secure method of communication. To use a line of credit on purchase orders, you must apply and be approved prior to purchase. Please contact our Strategic Account Team at 636-680-8070 (M–F 8:30AM–4:30PM CT) or at rfq@cat5.com with any questions.

Lines of Credit

To apply for a line of credit, download our credit application and email it to adminteam@cat5.com. We will process the application within 2 business days. One of our Strategic Accounts Specialists will notify you via email once approved.

Government Purchases

We accept procurement cards through the SmartPay program, as well as purchase orders and lines of credit for qualified applicants. During checkout, use your SmartPay card just like any standard credit card. For more information, please contact our Strategic Account Team at 636-680-8070 (M–F 8:30AM–4:30PM CT) or at rfq@cat5.com.

Refunds

Once we receive and inspect your return, a refund will be applied to your account. PLEASE NOTE: Refunds are not instantaneous. Allow 2–8 business days for a refund to be processed. The length of this wait period will depend on your bank or credit card company. For older orders, we will attempt to refund your original payment method, but some credit card issuers may not honor the request. In those instances, we will mail you a refund check.

Quotes

We are happy to provide quotes for large quantity orders. We offer competitive pricing and a quick turnaround time. To request a quote, contact our Strategic Accounts Team at 636-680-8070 (M–F 8:30AM–4:30PM CT) or at rfq@cat5.com. Please allow up to 24 hours to receive your quote. Note: credit card or PayPal payments will incur a 3% processing fee.

Sales Tax

We collect sales tax on all orders shipped to states that legally require it. Tax exempt customers may contact our Strategic Account Team at 636-680-8070 (M–F 8:30AM–4:30PM CT) or at rfq@cat5.com with any questions.

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