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Return Policy

Return Policy

We are committed to total customer satisfaction. That's why we give you 90 days to return items that are in new, unworn condition with tags attached. We never charge a restocking fee on retail orders.

How to Make a Return

  1. Simply visit our returns portal, enter your information, and follow the on-screen steps to begin your return.
  2. If you are within the contiguous U.S., we will provide a traceable, insured shipping label for a fee of $7.99. Depending on your state, sales tax may be charged on the shipping label fee. If you choose this method, you will receive your refund to your original payment method. If you would like your return refunded in the form of store credit, we will waive the $7.99 fee and you can return your item for free. Print and attach the label to the outside of your package, ensuring no barcodes are obscured.
  3. Drop your package off with the shipping carrier notated on your shipping label.

Once we receive and process your return, we will refund your order and notify you via email. Processing time typically takes 5–7 business days.

PLEASE NOTE: All clearance and open box sales are final. We cannot accept returns on clearance, open box, or customized items. We do not refund original shipping costs on returned orders. Please use the insured shipping label provided — fees for packages sent without it are not eligible for reimbursement.

All store credit issued by Workboots.com expires one year from the date of issuance.

Start a Return  Contact Us

Ballistic Body Armor

Body armor, including soft armor, hard armor, armor plates, and helmets cannot be returned or exchanged. This policy is in place to ensure ballistic protection and the safety of our customers.

Embroidered Items

Items that have been customized are not eligible for return. All embroidery is sewn exactly as requested when the order is placed.

Did we make an error on your order? We're sorry! Please contact us and we'll send you a corrected version as soon as possible.

Return Packaging

If your return item came in a shoe box, do not use that box as the shipping package. We need the original packaging intact to resell the item. Returned items in marked or damaged shoe boxes may be refused by the shipping company or our warehouse. Place your item in a separate box or wrap it securely. Additional packing material costs are not eligible for reimbursement. We apologize for any inconvenience.

Exchanges

You have 90 days from your purchase date to make an exchange or return. In our return portal, you'll be presented with three options:

  1. Exchange — Generates a free shipping label.
  2. Return for store credit — Generates a free shipping label.
  3. Return for refund to original payment method — A $7.99 shipping fee will be deducted from your refund amount.

Simply choose the option that works best, generate your label, and send the item back. Once received and reviewed, we'll complete your exchange or refund and send an email confirmation. For exchanges, you'll receive a shipping notification with tracking as soon as your replacement is on the way.

Return review and completion typically takes 5–7 business days from the time we receive your package.

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